Tips for Better Mobile Website Design

James Thole, contributing writer
James Thole
February 9, 2020
5
minute read
web design
Web designers collaborating on mobile website design in a modern office.

Good mobile website design means your site loads fast on a phone, reads without zooming and lets people call, book or buy with one thumb. Use a responsive layout, compress your images, keep navigation to a few clear choices, make buttons large and test on real devices. Google also looks at the mobile version of your site first when it ranks pages, so this work pays off in search too.

Why mobile design matters

For many businesses, most visitors arrive on a phone. They are checking your hours, comparing you with a competitor or looking for your number. If the site is hard to use, they go back to the search results and pick someone else.

Don't assume mobile visitors are always rushed. Plenty of people browse on their phones at home, in their spare time, and do the same tasks they would on a laptop. That is why mobile visitors should get the same content as desktop visitors, arranged to fit the screen.

Search matters too. Google uses mobile-first indexing, which means it mainly looks at the mobile version of your pages to decide rankings. A weak mobile experience can pull down a site that looks great on a desktop.

How responsive design works

Responsive design lets one website adjust to every screen. It rests on two techniques.

  • Fluid layouts. Instead of fixed pixel widths, page sections are sized in proportions. A box might take up 50% of the screen rather than exactly 300 pixels, so it grows and shrinks with the window.
  • Media queries. These are rules in the code that check the screen size and switch the layout when needed. A rule might say that below a certain width, a four-column row becomes two columns, or stacks into one.

The widths where the layout changes are called breakpoints. Set them based on where your content starts to look cramped, not on a list of specific phone models.

One responsive site beats a separate mobile site. Two versions mean twice the upkeep, and duplicate pages can confuse search engines.

Make it fast on a phone

Phones often run on slower connections than office computers, so speed problems hit mobile visitors hardest.

  • Compress images and serve smaller versions to smaller screens.
  • Remove scripts and plugins you don't need.
  • Lazy load images and video so they only download when someone scrolls to them.
  • Limit custom fonts to the weights you actually use.
  • Skip heavy extras, like constant location tracking or autoplay video, that drain data and battery.

Our guide to Core Web Vitals explains how Google measures page speed and what the scores mean.

Design for thumbs

Fingers are bigger and less precise than a mouse pointer. Build around that.

  • Make tap targets large. Buttons and links need enough size and space that people hit the right one on the first try.
  • Keep typing to a minimum. Ask only for the fields you need. Use dropdowns, checkboxes and autofill where they make sense.
  • Use 16px or larger text in form fields. Smaller input text makes iPhones zoom the whole page when someone taps into a field, which throws off the layout.
  • Show a response on tap. Phones have no hover state, so change the button color when it is pressed so people know it worked.
  • Make contact one tap away. Link your phone number so it dials, and link your address to a map.

Keep navigation simple

Small screens have no room for a sprawling menu. Keep navigation to two or three levels at most. Use short, plain labels. Put your most important pages and your contact details where people can reach them without digging. Test a few menu patterns and keep the one people use without thinking.

Write content for small screens

  • Use short paragraphs and clear subheadings so people can scan.
  • Put the most important information first on each page.
  • Use bullet lists for steps, features and options.
  • Break up long pages with images or a short video where they help.
  • Set body text at a comfortable size and check line spacing at every breakpoint.

Fix mobile checkout and forms

Checkout is where mobile design either pays off or falls apart. Offer guest checkout. Accept the payment methods your customers use, like Apple Pay and Google Pay. Keep the steps few and show progress. Our guide to reducing cart abandonment covers more ways to keep buyers moving.

Handle pop-ups with care

A pop-up that covers the whole screen on a phone is hard to close and easy to hate. Google may also rank pages lower when intrusive pop-ups block content on mobile. If you use one, keep it small, give it an obvious close button and don't show it the moment someone arrives.

Test, measure and repeat

A site can work on one phone and break on another. Test on iPhone and Android, in more than one browser, and on an older phone if you can. People don't always run the newest software.

  1. Audit. Run your key pages through Google PageSpeed Insights and GTmetrix. Check the Core Web Vitals and page indexing reports in Google Search Console. Write down every problem.
  2. Fix in order of impact. Speed first, then layout, then content.
  3. Measure. In Google Analytics, compare bounce rate, time on page and conversions for mobile and desktop visitors. A big gap points to a mobile problem.
  4. Watch real behavior. Heatmaps and session recordings show where mobile visitors get stuck, like a checkout step that works on desktop but fails on a phone.
  5. Repeat. Run the same checks every month or after any big change.

Don't try to make every device look identical. Screens differ a little, and that is fine. Aim for a site that works well everywhere, and fix anything that breaks.

Do you need a mobile app?

Most businesses need a strong mobile website, not an app. A website shows up in search and asks nothing of a new visitor. An app makes sense when you have loyal repeat customers who would use features like saved orders, rewards or notifications. If much of your traffic already comes from people returning directly to your site, that can be a sign an app is worth exploring. Start with the website either way.

For local businesses, mobile search and local search go hand in hand. Our guide to local SEO for small businesses shows how to show up when nearby customers search on their phones. For the bigger picture on usability, see our five steps to a user-friendly website.

Want a site that works on every phone?

Learn more about our website design services. You can also call (281) 400-6893 or send us a message.

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